Sometimes you may be faced with an emergency situation…
Burst water services / flooding
Broken hot water system
Blocked sewerage
Gas leaks
Electrical fault
Serious roof leaks
Electrical faults causing damage or endangering lives
Damage caused by storms, fire or flood
Blocked toilet (when there is only one toilet at a property)
Malfunctioning refrigerator (if belonging to the lessor and part of tenancy)
Air conditioning not working
Blocked toilet (if there is more than one toilet at the property)
Stove or oven not working
Blocked pipes, shower or sinks
Reticulation repairs (MUST hand water in the interim)
Leaking taps
Faulty TV reception/antenna problems
Pest Control
Blind repairs
Non entry door locks
Fence repairs
PLUMBERS
Colin from Mr. Blockage 0415 478 648
Joe from Plumbing Bros 0499 745 110
ELECTRICIANS
Tom from Iluka Electrics 0422 440 588
Mitch from The Electrical Group 0422 265 745
GLAZIERS
GT Glass 9331 1499
Wanneroo Glass 9309 1962
Stirling Glass 9445 2388
WATER EXTRACTION FOR CARPETS
Lee from Elemental Specialized Cleaning Services 0414 924 625
Mirtza Services Pty Ltd (24 hour emergency service) 9201 9935
These issues would of course require our prompt attention during normal working/business hours. Please report all such issues in writing to your relevant Property Manager.
You must always first attempt to contact the Property Manager on call on
6380 2200 to report the fault and seek their instruction. (After hours your call will initially be received by a messaging service).
OUR OFFICE HOURS: Monday to Friday 8.30am to 5.00pm.
We cannot guarantee our Property Manager will be available after hours, therefore, when you are faced with an emergency situation and you have contacted The Property Exchange on 6380 2200, and if you do not receive a response within a reasonable timeframe from our on-duty Property Manager – only then can you engage a contractor in an emergency.
PLEASE REFER TO OUR INSTRUCTIONS BELOW:
Gas Hot Water System
Check that the pilot light is on. Have you checked the meter box that the gas is switched on?
You can seek telephone guidance from one of our plumbers listed. If still not working and a fault is evident you can call one of our plumbers listed
** Please note that if no fault is found or a simple process that could have been completed by you as the tenant would have alleviated the issue, i.e. lighting the pilot light, you as the tenant will be liable for payment of the account.
Electric Hot Water System
Check that all switches are turned to ON in the electrical meter box. If they are not switched on please switch them back on and check if the hot water system is now working
You can seek telephone guidance from one of our electricians listed. If still not working and a fault is still evident you can call one of our electricians listed
** Please note that if no fault is found or a simple process that could have been completed by you as the tenant would have alleviated the issue, you as the tenant will be liable for payment of the account.
If there is only one toilet on the property and it is unable to be used at all, please call one of our plumbers listed.
** Please note that if the fault is as a result of tenant negligence i.e. hair blockage or foreign object in drain, you as the tenant will be liable for payment of the account.
If you have a burst water pipe you must turn off the water mains immediately. Please contact one of our plumbers listed.
If you have a gas leak, please turn off the gas at the mains immediately.
Please then contact Alinta Gas Faults on 13 13 58 or if they are unable to assist, please call one of our plumbers listed.
Have you paid your power bill?
Contact Synergy on 13 13 53 to see if there is a fault in the area
Has your RCD’s tripped? – Switch RCD back on, RCD trips again?
If turning the RCD back on does not alleviate the issue you must then try:
Turn off all RCDs in the meter box (leave off)
Then go through the whole house and unplug all appliances from the power points. Make sure switches are all in the off position
Go back to meter box and turn back on all RCDs one at a time
Then one at a time, plug back in each appliance and turn on at the power point.
** This may resolve the issue, or you may find the for example that when you plug in your fridge – this then trips the power. Therefore being a fault with the fridge.
Completing the above processes may save you being liable for paying an electrician’s invoice, if it is one of your appliances tripping the RCD or simply a matter of switching back on your RCD
All above scenarios completed and there is still an issue you can call one of our electricians listed
** Please note that if no fault is found or a simple process that could have been completed by you as the tenant would have alleviated the issue, you as the tenant will be liable for payment of the account.
If a person is injured call an ambulance on 000
Contact the Property Management Team 6380 2200
Call SES (State Emergency Services) on 1800 199 084
If there are burst water pipes turn off the water mains and call one of our plumbers listed
If there is electrical damage turn off the electrical mains and call Western Power 13 13 51 or one of our electricans listed
If there is water damage to the carpets call our suggested water extractor companies listed
If there is any structural damage to the house, flooding or electrical problems do not stay in the house
Your Property Manager will contact the building insurer the next business day who will send an assessor to attend to any structural repairs
Contact your local police station and report the break in immediately
The police will give you a police report number – you must provide this report number to The Property Exchange the next business day. If a police report number is not available to the lessor for insurance purposes, you the tenant may be liable for the cost of the repairs
If the property isn’t secure (broken glass or lock – now classified as an Emergency) call the after-hours number 6380 2200
If for some reason you are unable to speak to your Property Manager or do not have a return call within a reasonable period of time you may contact one of the glaziers and/or locksmiths listed
You may instruct the glazier and/or locksmith to forward the invoice directly to our office. If you paid the invoice while the contractor was on site, please forward the invoice to your Property Manager
If a person is injured call an ambulance on 000
Contact the Property Management Team 6380 2200
Call the police and obtain a police report number
Call SES (State Emergency Services) on 1800 199 084
If there are burst water pipes turn off the water mains and call one of our plumbers listed
If there is electrical damage turn off the electrical mains and call Western Power 13 13 51 or one of our electricians listed
If there is water damage to the carpets call one of our suggested water extractor companies listed
If there is any structural damage to the house, flooding or electrical problems do not stay in the house
Your Property Manager will contact the building insurer the next working day who will send an assessor to attend to any structural repairs
Malfunctioning Refrigerator – belongs to Lessor and part of tenancy
If a fault occurs with the fridge at the property and this is included as part of the tenancy, you can call Ed The Fridge Man 9457 5956
Leave the house and call 000 immediately
If you choose to go ahead with a repair that is not classified as an emergency then the lessor is not obliged to pay for any expense incurred
Damage or loss caused by you or a visitor to the property is not claimable from the lessor/agent
We highly recommend tenants have their own contents insurance as the lessor’s building insurance does not cover the tenant’s personal belongings