Maintenance Plan

After-hours-calls – Please note that after-hour-calls are for EMERGENCY and URGENT maintenance only.

Should your call to the after-hours-line not be an emergency or urgent matter your call will be returned the next business day.

You must always first attempt to contact the Property Manager on call on 6380 2200 to report the fault and seek their instruction.

After-hours-calls will initially be received by our messaging service. We cannot guarantee our Property Manager will be available after hours, therefore, when you are faced with an emergency situation and you have contacted The Property Exchange on 6380 2200, and if you do not receive a response within a reasonable timeframe from our on-call Property Manager – only then can you engage a contractor in an emergency.

Note:
Once a tenant notifies the lessor of the emergency repair action must be taken to contact a suitable repairer and arrange for it to be fixed. A suitable repairer is someone that is qualified, trained or licensed to undertake the work eg licensed electrician or plumber.

The lessor has 24 hours to contact and make an appointment with a suitable repairer for essential services and 48 hours for any other urgent repair. The repair does not need to be fixed within this time frame however the lessor must make an appointment and the repairs carried out as soon as practicable after the arrangements have been made.

24 Hours

Emergency Maintenance

Is defined as work that is for an essential service or is an immediate threat to the health and safety of the residents or the property and must be corrected.

FIRST AND ALWAYS CALL THE
OFFICE ON 6380 2200

Examples of an emergency

Burst water services/flooding
Broken hot water system
Blocked sewerage
Gas leaks
Electrical fault
Serious roof leaks
Electrical faults causing damage or endangering lives
Damage caused by storms, fire or flood
Blocked toilet (if there is only one toilet at a property)
Malfunctioning refrigerator (if belonging to the lessor and part of tenancy)

For more detailed instructions on what to do in the first instance of an Emergency click here

What is NOT an emergency

Air conditioning not working
Blocked toilet (if there is more than one toilet at the property)
Stove or oven not working
Blocked pipes, shower or sinks
Leaking taps
Reticulation repairs (MUST hand water in the interim)
Faulty TV reception/antenna problems
Pest control
Blind repairs
Non entry door locks
Fence repairs

Contractor Details

Plumber
Plumbing Bros
24/7 – 365 days
1300 092 413

Goods Plumbing & Electrical
0447 891 187

Electrician
Mitch – The Electrical Group
0422 265 745

Goods Plumbing & Electrical
0447 891 187

Glaziers
GT Glass – 9321 1499
Action Glass – 9249 2429
Balcatta Glass – 9240 4422

Water extraction for carpets
Lee – Elemental Specialised Cleaning Services
0414 924 625

Mirtza Services Pty Ltd
9201 9935 (24 hour emergency services)

48 Hours

Urgent Maintenance

Is defined as work needed that does not present an immediate threat to the health and safety of the residents or the property but, if not corrected soon, can result in injury, damage, loss or major inconvenience.

Email your Property Manager with supporting photographs

Examples of urgent maintenance

Clogged sink or drain
Blocked toilet (where a second is not available for use within the property)
Blocked pipes, shower or sinks

What is NOT urgent

Air conditioning not working
Stove or oven not working
Reticulation repairs (MUST hand water in the interim)
Leaky tap[s
Faulty TV reception/antenna problems
Pest Control
Blind repairs
Non entry door locks
Fence repairs

Remote garage door wont open

First check the batteries on your remote control and replace if necessary.

If opening to leave the premises and the door won’t open, you may be able to open the door manually with a pull cord.

If all else fails telephone the door manufacturer installer, their numbers are normally listed on the motor inside the garage.

For further guidance only (other than the manufacturer) ring: Brett from ASAP Garage Doors 0413 708 264.

Routine Maintenance

Is general upkeep of the property and is defined as work needed that does not present an immediate threat to the health and safety of the residents or the property.

Email your Property Manager with supporting photographs
Property Manager will acknowledge your email
Property Manager will seek advice from the lessor and advice the tenant of the outcome

Examples of routine maintenance

Air conditioning not working
Repairing a non-functioning dish-washer
Rehang closet door
Faulty washing machine (when lessor has supplied)
Stove or oven not working
Leaking taps
Faulty TV reception/antenna problems
Pest control
Blind repairs
Non entry door locks
Fence repairs
Reticulation repairs (MUST hand water in the interim)

Pest Control

The removal of ants, mice, rats, cockroaches, flies, silverfish, earwigs are all the responsibility of the tenants and the lessor is not obliged to pay for the treatment and the Agent suggests you purchase bombs/baits to treat infestation.

Bees

If you are allergic to bees and as such believe your life is in danger, we suggest you contact: Tom from Bee Man 0417 976 134. Any work undertaken will be at the tenant’s cost.

After office hours

Please put requests in writing to your Property Manager. These requests will be reported to the lessor within two business days of the receipt of email. We will wait for the lessor’s authorization for action.

Lost keys / keys locked inside house

If you lose or lock yourself out of the property it is your responsibility

During business hours
Monday – Friday
8.30am–5.00pm

you may call and come and collect a spare set if they are available, please call prior and ID is required.
These keys must be returned to the office.

After business hours
You can contact one of the listed locksmiths, however this is at your cost.

Amco Locksmiths 9444 2089
A1 Locksmiths mobile service 9370 2943

If the locks are changed you will need to supply The Property Exchange with a copy of the keys, please report this to your Property Manager the next business day

Email your Property Manager directly or alternatively complete the below form