is defined as work that is for an essential service or is an immediate threat to the health and safety of the residents or the property and must be corrected immediately.

1. Call the Office ASAP 6380 2200

You must always first attempt to contact the Property Manager on call on 6380 2200 to report the fault and seek their instruction. After hours your call will initially be received by a messaging service. We cannot guarantee our Property Manager will be available after hours, therefore, when you are faced with an emergency situation and you have contacted The Property Exchange on 6380 2200, and if you do not receive a response within a reasonable timeframe from our on-duty Property Manager – only then can you engage a contractor in an emergency.

Click here for examples of an emergency with our instructions and contractors.

is defined as work needed that does not present an immediate threat to the health and safety of the residents or the property but, if not corrected soon, can result in injury, damage, loss or major inconvenience.

1. Email your Property Manager with supporting photographs

2. Follow up with a phone call

Please put request in writing to your Property Manager and follow up in office hours with a phone call 6380 2200. A suitable tradesperson will be engaged within 48 hours.

Click here for examples of an urgent maintenance with our instructions and contractors.

is general upkeep of the property and is defined as work needed that does not present an immediate threat to the health and safety of your family or the property.

1. Email your Property Manager with supporting photographs

2. Property Manager will acknowledge your email

3. Property Manager will discuss maintenance with lessor

4. Lessor makes decision on routine maintenance

5. Property Manager updates you with outcome

Please put requests in writing to your Property Manager. These requests will be reported to the lessor within two business days of receipt of email. We will await the lessor’s authorization for action.

Click here for examples of a routine maintenance with our instructions and contractors.

After hours, you may contact a locksmith however this will be at your cost.

PLEASE DO NOT ATTEMPT TO CONTACT YOUR PROPERTY MANAGER OUT OF OFFICE BUSINESS HOURS IF YOU HAVE LOCKED YOURSELF OUT OR IF YOU HAVE LOST YOUR KEYS, WE WON’T BE RETURNING TO THE OFFICE AND COLLECTING KEYS FOR YOU.

Call one of our suggested locksmiths.

If the locks are changed you will need to supply The Property Exchange with a copy of the keys, please also report to your Property Manager the next working/business day.

Amco Locksmiths 9444 2089

A1 Locksmiths, Mobile Service 9370 2943