I started my working life as a psychologist with Mental Health Services after attaining a Bachelor of Psychology at UWA and while I did not pursue a career in psychology, I have found it particularly useful when selling homes.
In 1978 I moved to South Africa and started a career in Public Relations within the hospitality industry, working for the Southern Sun group of hotels Holiday Inns and a very upmarket private Hotel named The Vineyard. In 1984 I returned to Perth and attained a position as Public Relations Manager of the Merlin Hotel (now The Hyatt) and then 2 years later opened my own version of The Hard Rock Café in Hay Street, Subiaco, which was a resounding success and would be humming until the kitchen closed at 3am in the morning! I ran The Hard Rock Café until it was bought by Matilda Bay Brewing Company and renamed The Oriel.
In 1988 I started my career in Real Estate in Subiaco and then in 1997 took the big step and opened The Property Exchange. More than twenty years later, “ TPE “as we fondly call it, is still going strong, and is the most fun place I have worked. We have created a work hard, play hard mentality which has created a great atmosphere without a lot of humour along the way.
My investment portfolio is based on property, where I buy and keep, this is why I still live in the same house I purchased in Claremont back in 1985, but of course I have thoroughly renovated and extended since then.
My real estate ethos is to give the best advice for my client’s needs and that may be not selling their property. I am also very passionate about preparing houses for sale and making them the best they can be to get the best result possible for my sellers.
Outside of real estate I love collecting old and retro things, singing, and playing the guitar, talking to my parrot Banjo, entertaining friends and travelling the world.
I joined The Property Exchange as an energetic 20 year old in 1998 to create a rent roll for this emergent company. Eleven years later, I had successfully developed the rental portfolio to over 300 properties and decided it was time to expand my experience outside the “TPE” fold.
Initially working as a Sales Agent and then overseeing the operations of a large real estate firm based in a mining town. My previous experience in management and sales helped me oversee project marketing, residential and commercial tenders, sales of residential and commercial developments, staff recruitment and corporate finance for various entities.
This experience put me in good stead when I returned to my beloved brand at The Property Exchange in 2018. I now oversee the sales team as well as being a practicing sales and marketing woman in and around the Subiaco area. In 2020 Niki have me the opportunity to buy into The Property Exchange and I am looking forward to all the opportunities that this will bring as a Director of my much-loved business.
During my years in real estate, I have come to understand the importance of honesty, integrity, authenticity and the significance of being passionate about improving people’s lives overall, and setting them on a course which is going to benefit them in the future. To this end, when it comes time for my clients to sell their home, my absolute top priority is to give expert advice that will enhance the selling price and hence place them in a great position for their next move.
My technological ‘know how’, strong focus on proactive activities, client communication, and immense compassion, empathy and drive combine to create the very best outcome for my clients. This is what I pride myself on. And whilst my business is selling homes, my focus is and will always be on being there to transform the lives of my clients through home ownership.
It takes a lot of very careful consideration before the child of a real estate agent decides to follow in their parent’s footsteps! We daughters and sons know first-hand the hard work it takes and the sacrifices that need to be made to succeed in such a competitive and demanding industry.
With this in mind, back in 2005, I thought there would be no harm in sitting on The Property Exchange Saturday reception desk during my Uni years. But fast-forward 15 years of moving from reception, to holiday fill-in, to Marketing Manager and now 6 years in Real Estate Sales – I’m practically part of the furniture! It must have been a trick!
There have been a couple of times that I have searched for roles in other industries, but each time the thought of leaving The Property Exchange team left me feeling very uninspired. There’s nothing better than spending each day in such a vibrant workplace, surrounded by a dedicated team who provide so much fun and support. Real estate sales is darn challenging, but the environment at The Property Exchange keeps me smiling and raises me from strength to strength. Having mum as my mentor and partner is pretty special too.
For me, one of the keys to success in sales is integrity. From my very early years, mum taught me the importance of always doing what you say you’re going to do, being truthful, and being kind. This advice has stuck with me very firmly and strongly guides the way I work. This combines with my perfectionist tendencies to result in a strong work ethic – if I tell you I’m going to do something, I’ll do it and I’ll do it well!
I truly believe in property as an enabler – whilst you may curse the mortgage repayments and maintenance bills, the ownership of property provides you with security, greater flexibility and more choices for the future – it puts you in charge of your own destiny. I bought my first investment property in 2009 which is managed by The Property Exchange, and purchased a beautiful character home with my fiancé in 2018. Outside of work, I love the beach, Pilates, reading a great book, and enjoying good food and wine with friends.
Niki and her team did a fantastic job helping to prepare my mothers home in Subiaco for sale and selling the property. They were very proactive in organising tradespeople to provide fast and affordable work. They know what is worth spending time and money on and the end result was gorgeous and appealing to a wide market.
The sale strategy was perfect, resulting in a sale on day 1.
I have no hesitation in recommending Niki and her team and thank them for a job well done!!Sellers - White Place, Subiaco - December 2020
Knowledge of our locale was second to none. Understanding how to present our property in its best light proved its worth - with minimal outlay. One day of home open and 3 offers on the table.Sellers - Hilda St, Shenton Park - December 2020
Reliable, well-informed, accessible and approachable team. Particularly good at helping to organise reliable trades people to prepare the property for sale. Attentive to details. They managed the property as a rental very well too. Probably the most stress-free sale in our experience.Sellers - Violet Grove, Shenton Park - December 2020
Response time to queries was excellent. Chelsea seemed very organised and willing to assist in any way. I would recommend Chelsea to anyone buying or selling.Buyer - Austin Street, Shenton Park - December 2020
I rate Chelsea highly for her role in both buying and selling properties for me. She is knowledgable, efficient, reliable and on time. I trust her advice on all matters and she delivers in a professional and personable manner. Chelsea has ensured the purchase and sale were completed without any stress on me, which I appreciate. I can confidently recommend Chelsea to prospective buyers and sellers.Buyer - White Place, Subiaco - December 2020
I had the pleasure of having Clare Nation assigned as my selling agent and I was immediately confident that my decision to give The Property Exchange the listing was the correct decision. Clare demonstrates all of these qualities. She is experienced, knowledgeable, professional and reliable and she puts her heart and soul into the service she provides. She has flair, she is fair and objective, and she really cares. My apartment sold a day after the first home open. It was priced realistically and with Clare’s flare for presentation, it looked fantastic on the day attracting a large group of interested buyers.I would not hesitate to recommend Clare and the Property Exchange team to any owner or seller looking to put their property needs in the best possible hands.Owner - Hood Street, Subiaco - December 2020
Property Exchange provided fantastic assistance preparing my property for sale. I was kept up to date regarding interested parties during marketing, they achieved a sale price a little above expectations and their post contract / behind the scenes work resulted in a relatively seamless transition to settlement. The Property Exchange team work is also worth a mention, I felt I had multiple agents on the job. Overall a really good experience.Seller - Yilgarn Street, Shenton Park - November 2020
Our sincere thanks for all the guidance, support and smiles while you sold our gorgeous home - the service was second to none and we loved working with you! Won't hesitate to recommend our friends.Sellers - Nicholson Rd, Shenton Park - November 2020
It was an absolute pleasure to deal with Clare whilst going through the process of buying our first home. Clare was extremely helpful, very experienced and went out of her way to help answer any questions we had as well as provide assistance and guidance when needed. Clare went over and beyond to make us feel comfortable and informed. We hope that Clare will assist us in buying another property in the near future.Buyer - Derby Road, Shenton Park - October 2020