Our team is able to provide our clients with a wealth of property management experience. Our point of difference is that we provide each of our owners with a personalised service and unlike other agencies we have a very low staff turnover.
The Property Exchange provides its staff with excellent working conditions which offers a work life/balance which means everyone here is highly motivated, positive and maintains the highest level of customer service. Everyone works together to take care of paperwork, maintenance, managing tenants and keeping up with legislation so our clients can have freedom and peace of mind, at the same time maximizing their rental income.
We like to take a team approach to managing our clients properties, if for instance your usual property manager is away, there is always one of our experienced team to step in at a moment’s notice. We take the marketing of our rental properties very seriously. We understand that the current rental market is competitive and we have the market knowledge to ensure your property stands out from the rest. Our presentation is second to none, and we only accept high-quality properties.
To find out more about the service we provide, please feel free to contact our office on 6380 2200 to arrange an appointment.
We were renting out our home after enjoying our life there for 20 years so it was important to get the right property manager, someone that we would trust with our home. I first met Siobhan Payne in 2014 and when we were ready to rent out the house in 2017, it was Siobhan that I contacted. When you meet her, you are instantly drawn to her bubbly personality, her enthusiasm and dedication as a property manager and her knowledge of the current rental market. Siobhan is positive, driven, highly organised, punctual and always at the other end of the phone, whether to answer questions or to give honest feedback about potential clients. We have successfully rented our property in a difficult climate and this is due to Siobhan's diligence; she has been patient, understanding and informative. Thank you so much.
Following my dealings with Kyron, Siobhan and Kimberlee, from the initial purchase, then leasing and management of my Subiaco property. I can thoroughly recommend The Property Exchange. Great to deal with and they get the job done.
Siobhan and her team were sensational in leasing out my apartment in Subiaco. They communicate very well via email and phone, giving run downs of home opens and potential tenants. My apartment leased very quickly due to their hard work. Whilst a few of the team had time off for annual leave, the staff member that took over was well informed and displayed the same level of service as their colleagues. Highly recommend!
Thanks Melanie and Siobhan for your persistence and professionalism. We've been so impressed by the level of communication we've had with you both and with your continued commitment to getting the property leased in a difficult market.
The Property Exchange (TPE) stood out to us because of the unusually professional approach demonstrated by their staff and specifically Siobhan Payne. We place emphasis on maintaining the quality of our properties and a manager who will take pride in the quality of their work and the quality of service to both tenant and landlord. I believe we have found this with TPE. TPE and Siobhan's material is clear about the respective responsibilities of landlord and tenant and it is in plain english. Siobhan gave us confidence that TPE would honour the commitment of what was written in their materials and subsequent experience demonstrated that our confidence was well placed. She found a tenant at an appropriate rental quickly and with minimal fuss. It was the most professional experience we have had in finding a tenant. Based on the professional service we have received to date, I am confident The Property Exchange will deliver what no other agent has been able to do in my experience - provide good quality service on a consistent basis.
We were extremely happy with the service we received when listing our apartment for rent with Siobhan from The Property Exchange. Not only did she secure long term tenants at a weekly rental that was above our asking price, she did so in less than 2 weeks flat. The day after the property was listed, she already had a number of potential tenants to take through the property and received 2 expressions of interest the next day. We would highly recommend Siobhan, and we thank her for her hard work.
We would like to take this opportunity to thank you sincerely for the exceptional service that you provided in getting the apartment rented out. 3 days! Must be a record! Communication has been exceptional from day 1 and particularly following the scheduled showings. We have been in property investments for over 10 years now and have had the pleasure of working with a number of reputable management agencies. Thanks to you Siobhan, we can categorically say that our experience with The Property Exchange has been the best experience by far. We are extremely grateful and we look forward to a long and successful relationship with the TPE team!
Your kind, caring, considerate attitude really helped make our move less stressful. Thank you for going out of your way to even feed the fish once we vacated. It has been an absolute pleasure dealing with you.
Thanks Siobhan and Melanie for all your hard work in leasing our property. We appreciate the effort you made and your regular communication with us. We look forward to Charles St having nice people living in it.
I have no hesitation in recommending The Property Exchange for managing our rental property. In our initial dealings with Siobhan, she was extremely professional, very knowledgeable, and contributed valuable information and advice about renovations to our property. This in itself was worth choosing The Property Exchange as our property management company. In addition, the process of letting the property was painless and both Melanie and Siobhan provided outstanding customer service, plus sage and useful advice from start to finish. Overall, it was a seamless experience and I have great confidence that our investment property is in good hands.
Siobhan Payne started her career in Real Estate back in 2001 and has gained a thorough understanding of all aspects of the industry, placing her at the forefront of property management services in Western Australia.
As our Business Development Manager, Siobhan holds the specialist role of handling all new business enquiries. Her experience allows her to provide her clients with expert advice on minimising risk and maximising return on their invest properties and she can offer guidance on tenant selection, current rental rates and the state of the market.
Siobhan also liaises with national and international companies as well as relocation agencies in respect to executive leasing clients. So, when you meet with Siobhan you know you are dealing with a professional that has extensive expertise in property management.
When you come to selecting your property management team, you are in safe and trustworthy hands with Siobhan and the property management team of The Property Exchange.
Starting in the real estate industry in 2006, Kaylee’s passion for Property Management is second to none. It is with this passion, her extensive understanding of the Residential Tenancies Act, natural leadership skills and personable manner that makes her a great Department Manager. Having worked her way up and through the ranks, touching on all facets of the role and receiving a number of awards and accolades she has a wealth of knowledge to share with her team and clients.
It is the fast paced and unpredictable nature of property management that Kaylee thrives on. Always one to get stuck into a sticky situation, she loves using her problem solving skills to the benefit of all parties – not every problem has the same solution!
Kaylee’s ethos is that Real Estate is a people business and that every person deserves the same attention and respect – owner, tenant or otherwise! Building strong and real relationships with her clients and team is paramount to successful transactions and business alike. Integrity is Kaylee’s number one value – this means that honesty and transparency is what you will get when dealing with her.
From a family of sporting fans Kaylee is a passionate AFL supporter and keeps fit through training at her local boxing gym. Kaylee is a big family person, spending a lot of her time at family gatherings and catching up with friends for some wining and dining. When she is in need of some down time there is nothing better than curling up and getting lost in a good book.
Using her previous experience working in Employment Services as a foundation, Brooke is continuing her professional development in real estate. Her warm and engaging demeanour doesn’t dilute her tenacity or perfectionism in any way and Brooke will do all that she can to go above and beyond for clients and the team.
Brooke thrives in a busy and fast paced work environment and is always keen to continue learning. Brooke has an adventurous personality and enjoys spending time travelling to new and exciting places. She also enjoys spending her time with her friends, family and dog, Charlotte.
Melanie stumbled into real estate in 2006 when she started as a Business Development Manager in the Western Suburbs of Perth, where she gained a great understanding of what owners are looking for in their property manager. Values of communication, transparency and being proactive are the qualities that Melanie learnt and strives to give to her clients on a day to day basis.
In 2008 Melanie decided she should get a deeper understanding of property management and its nuances if she was going to give potential clients a real insight as to why it is so important to choose a rental agency that will deliver on its promises and why do things in property management just seem to go wrong.
With Melanie’s down to earth and forthright personality property management is where her strengths lay. Since 2008 Melanie has had experience of managing properties across much of Perth which has given her a very broad and thorough education in dealing with many interesting aspects of property management.
Melanie is a member of the Melville Hockey Club, enjoys spending time with her family and fur baby and when the sun is out you will find her enjoying Perth’s coastal lifestyle, where she can work on her tan.
Kimberlee like many others stumbled upon Property Management through her sister when she asked to work at her company in 2009 in New Zealand. Here she discovered her passion of not just managing properties but people management and the importance of building repour with clients.
In 2011 Kimberlee made the plunge across the Tasman ditch and continued her love of real estate and the challenges that it brings.
Kimberlee strives to rise to a challenge. Her fastidious nature and high attention to detail to reach perfection ensures her clients properties are managed as if they were her own.
She enjoys that there is never a dull moment in property management and that there is always something new to learn in a situation that she hasn’t encountered before.
When you meet Kimberlee you will discover her great sense of humour and quick wit. These attributes help in diffusing a high tension situation or just releasing the stress with her colleagues.
Kimberlee in her spare time is committed and passionate to Crossfit, which reflects her commitment and day to day challenges property management brings. Not only does she use Crossfit as an outlet for exercise but also competes and has won numerous medals, trophies and protein powders in solo and team competitions.
Originally from Ireland, Monica moved to the UK in 1979 where she worked in finance/banking until she gave birth to her beautiful daughter. She relocated to Australia in 1987, and loved Perth from the moment she arrived!
Monica began working in real estate with her husband Dave as his Sales Assistant. The office purchased a rent roll in 1995, and so began Monica’s Property Management career! Her Property Management experience now encompasses residential and commercial Property Management, as well as Trust Accounting.
Monica loves the variety and challenges that every day in Property Management brings. Monica is very excited to be working with The Property Exchange team.
Being Irish, Monica loves to sing and has been a member of the Camelot Chorale in Mosman Park since it began 11 years ago. Monica also enjoys playing badminton and the odd round of golf, and is deeply involved in Golden Oldies rugby as social secretary of her local club – she has co-written and produced two shows which were performed by club members.
Her other favourite pastime is enjoying long lunches with good wine in the Swan Valley (which inevitably leads to the singing mentioned above!).
Following in her mother’s real estate footsteps Tara started her real estate career in 2014 in a boutique family agency south of Perth.
After having two years’ experience on the reception desk and gaining her property management registration, Tara was ready to spread her wings into the “PM” world.
Tara’s passion for real estate is evident with her friendly and professional approach to her work life, she brings energy and enthusiasm when communicating with clients, contractors and colleagues about the progress of all tenancy matters.
Tara has a willingness to go the extra mile to achieve the best possible outcome for all parties involved.
Tara enjoys spending her free time with her family and friends either hanging out at the beach or exploring Perth’s bars and restaurants. Oh, and she’s a real big Star Wars fan!
Rikki began her property management career in the volatile regional Western Australian market place, where the property market can simply change overnight. Through these unfortunate circumstances for her owners Rikki had to be empathetic and at the same time have a thick skin for the market conditions that were outside of her control.
Not afraid to try different things and use experiences for personal growth led Rikki to work all over Australia in multiple hospitality management positions in luxury resorts, country motels and 24 hour restaurants. The hospitality industry has many skills which are shared with the real estate industry but most importantly it is always about the people… where building quality relationships with her clients and co-workers supported Rikki on the road to success in her roles.
Having a diverse employment repertoire, as well as working and living from the outback to the city Rikki can adapt quickly to the daily fluctuating circumstances that can occur in property management and still keep a cool and decisive temperament.
While past work opportunities have allowed much travel to new places, Rikki is now settled in Perth where outdoor activities are enjoyed, but she always loves making plans for her next exciting holiday adventure.